Client: Medicare Clinic & Diagnostic Center (Riyadh, Saudi Arabia)
Industry: Healthcare & Clinical Services
System Delivered: Complete Hospital Information System (HIS) with OPD Queue & Pharmacy
Challenge
Long patient waiting times averaging 75 minutes per visit, frequent pharmacy stockouts of essential antibiotics, and lost diagnostic test results between the laboratory and doctor consultation rooms.
Solution Delivered
- Digital Token Triage system with real-time waiting room TV displays and doctor consultation queues.
- HIPAA-compliant Electronic Medical Records (EMR) accessible instantly by authorized physicians.
- Barcoded sample tracking for the clinical lab with auto-synced test results sent to doctor screens.
- FEFO pharmacy management with automated low-stock warnings and POS counter billing.
Results & ROI
Average patient waiting time slashed from 75 minutes to under 18 minutes, zero medication expiry waste, and 200+ patients served daily smoothly.
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